Terms & Conditions

Changing Class Times and Venues

If a class becomes too small to run we may need to merge it with another. We do our best to keep class times as similar as possible but unfortunately cannot always guarantee this.

If it is not possible to merge a class it may need to be cancelled.

If a class becomes full we will open a waiting list and always try to open another class to cope with demand.

Should you need to change class venues or times we will do our utmost to accommodate you, but unfortunately cannot guarantee it. Ideally you will need to have completed your current half term/term before moving onto another class venue or time.

To secure your place in a class Moo Music Huddersfield must have received payment before the class.

Refunds and Cancellations

Moo Music Huddersfield and Holmfirth are under no obligation to refund or transfer your money in the event that you are unable to attend any classes. 

In the instance that a class venue cannot be used in the short term (due to e.g. refurbishment, double booking), we will endeavour, where possible, to re-schedule your class except in adverse weather. In this instance Moo Music are not responsible for any travel expenses incurred. If this is not possible we will offer a 1 free class voucher to be used within 6 months. This voucher has no monetary value.

When a class venue is not available on a longer term basis (in excess of one week), on public health or other grounds outside of our control except adverse weather (see next paragraph), then we cannot be responsible for providing any further classes during that time at that venue. If this occurs and in the event that it is not possible to reschedule the classes, we will use best endeavours to either credit the unused balance of your terms fees against the future classes or as a last resort refund.

Adverse Weather

Moo Music Huddersfield and Holmfirth are under no obligation to refund classes that may be missed by local adverse weather when the venue and environs are safe and accessible and the classes goes ahead. We regret that we are unable to offer a refund or catch up class in the event of adverse conditions local to yourselves preventing you from attending a scheduled class. Moo Music are under no obligation to refund or offer a free class/catch up class in the event adverse weather conditions have forced its scheduled venue to be closed.

Video and Photography

Whilst the family atmosphere we encourage at classes means that parents, grandparents and friends should feel very comfortable taking photographs or video footage, we would ask that everyone remains sensitive to the feelings of others and always stop filming should they be asked to do so and not replicate any materials unless given permission to do so. In all instances the decision of the Moo Music Class Leader is final and you may be asked to leave if you refuse.

Valuables

All property (including prams) left in class venues or in entrance halls or outside, is left at your own risk. We cannot accept any responsibility for the loss or damage of any personal possessions.

​Illness 

We recommend that you never bring your child to class if they have any kind of contagious illness including: diarrhoea, chicken pox, impetigo, conjunctivitis, an ear infection or a bad cold. Please wait until the doctor has given you the all clear before returning to classes.

​In the instance of sickness and/or diarrhoea your child must have been clear of all symptoms for at least 48 hours before attending a class.